1. Scope
This Privacy Policy applies to Gamifier websites, platform usage, customer accounts, CRM connectors, support interactions, and related service communications.
Gamifier is designed to operate as a gamified performance layer for CRM-driven teams. That means the service may process account, user, activity, goal, rule, challenge, quest, leaderboard, reward, and support information needed to operate the product.
2. Information Gamifier may process
Depending on the integration and customer configuration, Gamifier may process account profile data, player data, team membership, CRM activity signals, goal configuration, productivity indicators, rewards, wallet transactions, support requests, and technical usage data.
The exact CRM data available to Gamifier depends on the authorization flow and permissions accepted by the customer in platforms such as HubSpot, Zendesk, Pipedrive, Salesforce, Salesloft, and Outreach.
- Account and workspace information
- Player, manager, and team information
- CRM and sales activity signals
- Goals, rules, quests, challenges, rewards, and leaderboard data
- Support and operational communication records
3. How information is used
Gamifier uses information to provide the service, connect integrations, calculate goals and scores, show leaderboards, operate challenges and quests, manage rewards, support users, improve product reliability, and communicate service updates.
Gamifier may also use operational data to maintain security, troubleshoot issues, enforce terms, comply with legal obligations, and protect the rights of customers, users, and Gamifier.
4. Retention, deletion, and requests
Gamifier may retain records for periods required by law, account operation, support, billing, dispute resolution, security, and preservation of rights.
Customers and users may contact Gamifier for privacy-related requests. The appropriate response may depend on account ownership, integration configuration, applicable law, and whether the requester is an account administrator, player, or end user.
5. Communications and updates
Gamifier may send product, account, support, security, legal, and operational notices. Marketing communications should provide reasonable unsubscribe or opt-out mechanisms when applicable.
This policy may be updated to reflect product, legal, operational, or security changes. Material updates may be communicated through the website, platform, or email.
6. Contact
Privacy inquiries can be sent to privacy@gamifier.co. Product support inquiries can be sent to support@gamifier.co.